Cancellation and Refund Policy

Cancellation Policy

The Cancellation policy of WINNERS SHOP is as follows:
  1. There is no cancellation of orders placed E-Books, PDFs, Audio-visual material if any purchased under Instant Electronic Delivery / Instant Downloads. No refund is made for such purchases.
  2. Cancellations in case of printed material will be considered only if the request is made within 2 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  3. No cancellations are entertained for those products that the WINNERS SHOP marketing team has obtained on special occasions like Onam, Perunal, Diwali, 'X' mas etc. These are limited occasion offers and therefore cancellations are not possible.

Refund Policy

When you buy our services, your purchase is covered by our 7-day money-back guarantee. If you are, for any reason, not received your access to the documents / system / late delivery (only you notified before that no need of purchase after due date), then you can communicate with us for refund. We serve quality of services that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our services with this special guarantee. To request a refund, simply contact us with your service details within seven (7) days of your purchase. Please include your order / application number and tell us proof and proper reason why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full.
Request for refund is accept for below reason only
  1. No service delivered. In case of Target Programmes, when you are not given access to documents / system / Learning Management System.
  2. No service delivered in due date (Customer can claim refund only, if he/she notifies through email before delivery of solution that it does not have means anymore).
  3. Your purchase of hard copy material does not meet your requirements. (For missing partial requirements, you can ask for revision, support team will provide you quick support for revised work. But refund won’t be considered.)
  4. Refund can’t be proceed without proper proof and reason, The customer who have an issue in purchase, must write an email with proper proof of bad service or worst service issues.
  5. Partial refund request is proceed if somewhere missed some requirements. (It will be fixed by management team with reviewed by your original problems.)

Request for refund can’t accepted for below reason:

  1. Refund can’t be considered if you change your original requirements that were mentioned at the time of purchase.
  2. An email formally asks for refund won’t be considered. You should have a proper proof that purchase does not meet your requirements. You will be asked for documents of proof.
  3. Lengthy writing service purchase – refund can’t be considered after full service delivery. If you have an issue in purchase then you can ask for revision. Those are time consuming task and if you have plagiarism issue then quick support will be provided for revision. 
In follow-up of revision and long communication through email support, refund won’t be considered. It states that you agreed with purchase and you are going to follow-up for some revision and our expert was giving you time and support for providing your best needs.
Without communicating about refund issues, Refund request can’t be proceed. (No refund will be allowed if you do not state the reason behind it.)
Once you confirm your order for products, having delivery time more than 2 days, you can’t cancel your order after 2 hours time. There is no cancellation/refund of orders placed under the Same Day Delivery category.
We do not consider any individual grading system. We believe customer’s satisfaction and quality working as per client’s requirements. The refund request only be proceed if you state problems in working solution provided by our expert. You will be answered within quick time.


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